Hypertension Best Practice - Sessions
Toolkit How-To
Click the link below to download a PDF detailing usage of the online toolkit.
Contents of the Online Toolkit
The Hypertension Best Practice toolkit consists of six learning sessions. Each session designed for 50 minutes to fit in a lunch session or before clinic begins. Practice Coach observation and feedback sessions are incorporated after Sessions 2 and 4. We strongly encourage on-the-ground practice coach observation and feedback in addition to the six sessions to optimize results. Sessions are summarized below, with links to any required supplemental materials.
Session 1 - Informational
Session 1 is a "kick-off" session. It is designed to prepare practice staff for successful adoption of the best practice to improve blood pressure management and control. An overview of Better Health Partnership and origin of the Hypertension Best Practice Project is provided. The session highlights key facts about hypertension and lays the foundation for implementing the model.

Session 2 - Blood Pressure Measurement and Management
The correct techniques for accurate measurement of blood pressure are reviewed, including the importance of re-measuring BP when a first reading is elevated. The session emphasizes the role of nurses and medical assistants in blood pressure management related to follow-up visits led by non-physicians. Recommendations for once-daily, low-cost medications are taught to help clinicians help their patients with medication adherence.
Supplemental Documents:

Session 3 - Timely Followup and Continuous QI
The session focuses on finalizing a process flow for timely follow-up in the practice, and re-visits discussion of accurate blood pressure measurement begun in Session 2. Practice staff have an opportunity to review their performance data for repeat blood pressure measurements and timely follow-up. Practices identify what is working well, troubleshoot barriers and challenges they face in implementing the Hypertension Best Practice model, and develops solutions.

Session 4 - Communication
Data analyses and goal-setting continue from Session 3, with staff reviewing, revising and/or continuing progress toward goals. The focus expands to learning therapeutic communication skills that are key to building trusting relationships with patients. The session engages staff in role-play activities to practice therapeutic communication techniques.
Supplemental Documents:

Session 5 - Health Literacy and Outreach Plan
Data and goal setting are reviewed. Best practices in patient outreach are discussed, with practices drafting initial thoughts on outreach plan. The session continues to build on communication skills learned in Session 4, highlighting techniques that include teach-back, open-ended questions, and other models to improve communication. The session concludes with an assignment for staff to complete prior to Session 6, the final session.
Supplemental Documents:

Session 6 - Implicit Bias
Data analyses and goal-setting continue, and practices develop an action plan to maintain their success. The session reviews the important role of patient outreach in successful adoption of the hypertension best practice, and practices finalize their outreach plan and timeline. This session concludes with a lesson on implicit bias and its impact on care delivery, followed by a discussion on strategies to overcome biases.
Made possible with funding from the Centers for Disease Control and Prevention.