About the HUB

The mission of the Better Health Pathways HUB (HUB) is to provide access to a network of community-based services and community health workers (CHWs) capable of assisting individuals with complex health and social needs overcome barriers preventing them from living healthy lives. We measurably improve the health of Northeast Ohio’s communities through care coordination, collaborative quality improvement, and data sharing to address clinical and social needs, focusing on outcome-driven results.

Since 2020, the HUB has connected thousands of Cuyahoga County residents to care and resources and guided them along proven 'pathways' to secure health insurance and coordinate care for addressing medical needs, food insecurity, transportation, housing stability, employment, and more.

The HUB receives referrals from managed care organizations (MCOs) and community-based organizations (CBO). Referrals are reviewed and assigned to trained CHWs who will outreach to offer assistance.

The HUB is certified by the Pathways Community HUB Institute® (PCHI®)—the nation's only certifying body for community-based care coordination for Pathways Community HUBs. PCHI® has built its Model based on a more than 30-year journey that started in Mansfield, Ohio and which has spread across the nation. Organizations seeking certification go through a rigorous peer review process to demonstrate their commitment to offering programs and services that are measurable, accountable, and of the highest quality. It’s a results-driven system that improves health, reduces disparities, and ensures accountability by paying for outcomes, not just services. It’s a smart, community-centered way to close gaps and build healthier populations. 

Learn more about the PCHI® Model:

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